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  1. Hey, nice article. you seem to have gone through unecessary pain. Sorry for that.
    Well for those who intend to get an account (the one mentioned above) and you cant access the card center, you can do it in any KCB branch normally has less traffic like KCB University Way or KCB KICC. When you are there lias with the customer care desk/service in the branch. If you have an issue with your bank statements or anything to do with you card account contact the customer care service either by a call or by the best method which is an email see http://www.kcbbankgroup.com for the correct email. btw to get your pin use an postal address closest to you.

    1. Thanks Maxwell for the reply. For those who may be some distance away from the Card Center,you should follow Maxwell’s instructions. It seems the part (3):The solution, will be now shortened.

  2. Are there charges related to the whole thing? I mean, are there charges on the card for transactions? Do you withdraw straight to the card and must you have a KCB account?

  3. Hi IamVW. There aren’t any charges on the card for transactions apart from what you’re buying. Sadly you cannot withdraw money from your Paypal account into the card, Paypal doesn’t offer that in Kenya yet though if you so desire one must open up an account in the US. Having a KCB account isn’t necessary. You can go and apply for the card even without a current KCB account,that’s one of the great things about it.But there’s a monthly charge of Kes100

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